Refund and Returns Policy

Welcome to Timeless Jewel’s Refund and Returns Policy. This policy outlines the terms and conditions for returning or exchanging items purchased from our website.

User Responsibilities

As a user of our website, you are responsible for:

• Reading and understanding our Refund and Returns Policy before making a purchase.
• Providing accurate and complete information when creating an account or making a purchase.
• Maintaining the confidentiality of your account information and password.

Website Rules

We reserve the right to modify or terminate our website, or any part thereof, at any time without notice.

Returns and Refunds

We accept returns and offer refunds for items that are defective, damaged, or do not match the description provided on our website.

To initiate a return or refund, please contact us at [email protected] or call us at +1 (440) 662-0454. Please provide your order number and a detailed description of the issue.

Refund Process

Once we receive your return request, we will review it and respond within 3-5 business days. If your return is approved, we will process a refund to the original payment method within 5-7 business days.

Refund Amount

The refund amount will be the original purchase price minus any shipping costs.

Shipping

We are not responsible for any shipping costs associated with returns or refunds.

Liability

We are not liable for any damages or losses resulting from the use of our website or the purchase of our products.

Disclaimers

Our website and products are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of our website or products.

By using our website, you agree to hold harmless Timeless Jewel, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our website or the purchase of our products.

Contact Information:

Email: [email protected]

Phone: +1 (440) 662-0454

Address: 3316 Northwest Park Lane, Cleveland, Ohio 44122, United States